Legal

Return & Refund Policy

Last updated: January 2025

7-day return window

If you receive a defective, damaged or incorrect item, contact us within 7 days of delivery via WhatsApp or phone. We will arrange a collection and send a replacement or issue a refund at no additional cost to you.

Conditions for return

The watch must be in its original condition — unworn, with the original packaging, warranty card and all accessories included. Watches showing signs of use, scratches or damage caused after delivery are not eligible for return.

Refund process

Refunds are processed within 5–7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method (bank transfer or mobile wallet). COD orders are refunded via bank transfer.

Exchanges

If you would prefer a different colour or model, contact us within 7 days. Exchange availability depends on current stock.

How to start a return

Send us a WhatsApp message with your order number, a photo of the item and a brief description of the issue. Our team will respond within 24 hours.

Questions about our policies?